After a transaction has been sent for settlement, it can no longer be voided.
To return funds to the customer, the transaction may now be rebated.
A rebate is a transaction that returns funds to the customer and debits the merchant’s bank account.
The rebate uses the details from the original authorisation transaction; therefore, you do not need to contact the customer for their details to process a rebate.
Note: The Rebate transaction type can only be accessed if you have sufficient permissions.
You will need to have been assigned the role of ‘Administrator’ or ‘Power User’ to gain access to this section.
In order to gain access you will need to contact your ‘Administrator’ User.
There are two restrictions for rebates which do not apply for refunds:
• There is an upper limit on the amount that you can rebate: you can partially rebate the transaction, rebate the full amount or rebate any amount up to 115% of the original authorisation.
• You can only rebate the transaction up to 180 days after it has originally been processed.
After 6 months, you will need to process a refund (for more information on processing a refund, please see RealControl Terminal – User Guide.
To process a rebate:
Click on the transaction you wish to rebate. At the top of the transaction details screen, click on ‘Rebate Transaction’.
Once you have clicked on ‘Rebate Transaction’ you will be brought to the screen below to enter further details before finalising the rebate.
You can add the rebate ‘Amount’, ‘Customer Number’, ‘Variable Reference’, ‘Product ID’ and any additional comments for reconciliation purposes.
You are required to enter your login password.
Click on ‘Rebate Transaction’ to process this transaction. You can then view the rebated transaction in the ‘Transactions’ section.