To process a ‘Refund’ you will need to have been assigned the role of ‘Administrator’ or ‘Power User’ to gain access to this section of the ‘Terminal’.
To process a refund, select ‘Refund’ from the ‘Type’ dropdown.
To select a particular sub-account, choose the sub-account from the ‘Account’ dropdown. If you have a single sub-account this will be populated by default.
All fields marked with an * are mandatory and must be completed to process the transaction.
You will be required to enter your personal login password as this is a mandatory field.
Once all mandatory fields are complete, click on ‘Process’.
The transaction result will display and the appropriate message will appear at the top of the ‘Terminal’ screen as seen in Section 1.1 above.
1. Please note that the refund option is not enabled by default on your account. For more information on this please contact Global Payments Support Team.
2. You need to have the full card number and expiry date to process a refund. If you do not have these details and the transaction is less than 180 days old, you should process a rebate.
For more information on rebates, please see the RealControl – Managing Transactions User Guide.