Your Ecommerce Portal Account



Step 1

Click "Forgot Password" on the log in screen.

Live URL

Sandbox URL

Resetting Password

Step 2

Enter your details:

Client ID - The client ID of the account can be found on correspondances with Global Payments, e.g. subject line of any alerts Global Payments send, or your Welcome Email.
Username - The username you log in with and set up when registering.
Email - Your email address the account is registered with.

Resetting Password

Step 3

Depending on your password reset preferences (which can be updated via the User Management section in the Ecommerce Portal), you will either receive a password reset email or a password reset email with accompanying verification code.
The code will be sent via SMS text message to the mobile phone number you have registered with your account.

To navigate to the Password Reset section, go to the User Management section in the Ecomerce Portal, find the user and click on the dropdown arrow. Then click "Edit User".

Resetting Password

Step 4

Once you receive the password reset email from Global Payments, click on the "Reset My Password" button.

See examples below:

Email only

Resetting Password

Email and verification code

Resetting Password

EMAIL ONLY

If you are set up for email only password reset, you will be redirected to the below screen. Create a new password and re-type this password to confirm.

Resetting Password

Click 'Reset Password'.

Log in with new password.

EMAIL AND VERIFICATION CODE

If you are set up for email and verification code password reset, you will be redirected to the below screen.
You will also receive a 6 digit verification code via text message. Enter the code, then create a new password and re-type this password to confirm.

Resetting Password

Click 'Reset Password'.

Log in with new password.

PASSWORD CRITERIA

In order to successfully reset your password, the password needs to follow the below criteria:

1. You cannot re-use a previously used password
2. Passwords are case sensitive
3. Passwords must contain at least 8 characters
4. Passwords must contain at least 3 of the following:
  - Uppercase letter(s)
  - Lowercase letter(s)
  - Number(s)
  - Symbols(s) e.g. ! * & % @ _ - + =


Download full guide as pdf



Call-in Support

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone    +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Ecommerce Support

For help with payment gateway
call us on:

UK    +44 (0) 203 026 9659
Ireland    +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.