Help Centre


The following stationery items are available to order by calling our helpdesk on 0345 702 3344* selecting the option for stationery**.

Tally Rolls for the following terminal types:

• Ingenico iCT series
• Ingenico iWL series
• Vx Series

• USB Cable
• Plates & Plastics
• Manual Imprinter
• Fallback Voucher

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product up to 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging. Refunds will be processed within 14 days of items being received back in stock.

*Lines are open between 9am – 6pm Monday to Friday, excluding public holidays. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property. We also provide a Textphone service on 0345 602 4818.

**Delivery fees may apply.

You can use the Card Scheme logos below in your advertising materials to let your customers know the cards you accept as a means of payment. You’ll also find copies of the Card Schemes brand guidelines, which will show you how the logos must be used. The logos are registered trademarks and must be used in accordance with both the Card Schemes and our marketing standards.

If you decide to use the logos in your advertising material, their use will need to be reviewed and agreed by our Marketing Department. This is to ensure the logos are used in accordance with both the Card Schemes and our marketing standards.

A copy of your advertising must be emailed to for approval prior to its use. Along with your advert, you’ll need to provide us with:
• Your DBA (Trading) name and Merchant ID.
• Contact name and email address.

Once we’ve reviewed it, we’ll email you back with either our approval or details of changes that need to be made.


Master Card




VISA Electron

Call-in Support

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone    +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Ecommerce Support

For help with payment gateway
call us on:

UK    +44 (0) 203 026 9659
Ireland    +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.