Welcome to the Global Payments Help Centre

Product Help
- - Product Help
Compliance Help
- - Compliance Help
Updates
- - Updates
- - Card Industry Updates
Contact Us
- - Contact Us
- - Talk to Sales
  - UK +44 (0) 203 650 6000 *
    Ireland +353 (0)1 702 2020
    
    General Sales 0800 731 8921
    9am - 5pm,  Mon - Fri, exc. public holidays
  - Request a callback
- - Customer Support
  - Help with card terminals, stationery, Ecom Portal, chargebacks, security metrics, pricing, invoicing.
    
    Phone +44 (0) 345 702 3344 *
    9am - 6pm, Mon - Fri exc. public holidays.
  - Request a callback
- - Ecommerce Support
  - Help with payment gateway.
    
    UK +44 (0) 203 026 9659
    Ireland +353 (0)1 702 2000
    
    8:30am - 6pm, Mon - Fri.
    Emergency support - 24/7
Developers
Home
Log In

Product Help
- - Product Help
Compliance Help
- - Compliance Help
Updates
- - Updates
- - Card Industry Updates
Contact Us
- - Contact Us
- - Talk to Sales
  - UK +44 (0) 203 650 6000 *
    Ireland +353 (0)1 702 2020
    
    General Sales 0800 731 8921
    9am - 5pm,  Mon - Fri, exc. public holidays
  - Request a callback
- - Customer Support
  - Help with card terminals, stationery, Ecom Portal, chargebacks, security metrics, pricing, invoicing.
    
    Phone +44 (0) 345 702 3344 *
    9am - 6pm, Mon - Fri exc. public holidays.
  - Request a callback
- - Ecommerce Support
  - Help with payment gateway.
    
    UK +44 (0) 203 026 9659
    Ireland +353 (0)1 702 2000
    
    8:30am - 6pm, Mon - Fri.
    Emergency support - 24/7

Help Centre

The Global Payments Support Centre is where you will find answers to frequently asked
questions and resources to help with all of your Global Payments products.

Help by Product

Reporting

Disputes

Ecommerce Portal

Card Processing

Social Commerce

Stored Credential Transactions

Mobile Pay

Stationery

Compliance Help

Strong Customer Authentication

Risk and Compliance

Common Questions

How to get started with Merchant Portal?

Check our Quick Start Guide

Where can I find developer documentation?

All developer documentation and resources are available from our Developer Portal

What is 3D Secure?

3D Secure is a customer authentication service introduced by Visa, MasterCard and American Express. The service is individually branded as Verified by Visa, MasterCard SecureCode and Amex Safekey. It is a service designed to protect both the merchant and cardholder from fraudulent e-commerce transactions by adding an extra layer of security for online credit and debit card transactions. Consumers are prompted to enter a personal passcode after their card details have been entered.

Technical Specification Addendum - Mastercard Point of Interaction

View pdf

Learn More

Developer Portal

Card Industry Updates

Get in Touch

Talk to Sales

UK +44 (0) 203 650 6000 *
Ireland +353 (0)1 702 2020

General Sales 0800 731 8921
9am - 5pm, Mon - Fri, exc. public holidays

Request a callback

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Request a callback

Ecommerce Support

For help with payment gateway
call us on:

UK +44 (0) 203 026 9659
Ireland +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.

Global Numbers

Brunei	+673 8014 018
Canada	+1 800 608 8620 or +1 416 646 7711
Hong Kong	+852 2969 9888
India	+91 1800 22 7002 or +91 1800 22 7003
Macau	+853 0800 962

Malaysia	+603 7723 6818
Philippines	+63 1 800 1441 0374 (PLDT) or +632 581 6363
Singapore	+65 6622 1168
Sri Lanka	+9411 237 7666
United States	+1 800 688 5378

Global Payments is HSBC's preferred supplier for card processing in the UK.

Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (504290) for the provision of payment services and under the Consumer Credit Act (714439) for the undertaking of terminal rental agreements.

GPUK LLP is a limited liability partnership registered in England number OC337146.

Registered Office: Granite House, Granite Way, Syston, Leicester, LE7 1PL.

The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office.

Global Payments is also a trading name of Pay and Shop Limited. Pay and Shop Limited is a limited company registered in Ireland number 324929.

Registered Office: The Observatory, 7-11 Sir John Rogerson's Quay, Dublin 2, Ireland.

Service of any documents relating to the business will be effective if served at the Registered Office.

* Calls may be recorded. To help us continually improve on our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property. We also provide a Textphone service on 0345 602 4818.