The Global Payments Support Centre is where you will find answers to frequently asked
questions and resources to help with all of your Global Payments products.

Common Questions


All developer documentation and resources are available from our Developer Portal

3D Secure is a customer authentication service introduced by Visa, MasterCard and American Express. The service is individually branded as Verified by Visa, MasterCard SecureCode and Amex Safekey. It is a service designed to protect both the merchant and cardholder from fraudulent e-commerce transactions by adding an extra layer of security for online credit and debit card transactions. Consumers are prompted to enter a personal passcode after their card details have been entered.


Get in Touch


Talk to Sales

UK    +44 (0) 203 650 6000 *
Ireland    +353 (0)1 702 2020

General Sales    0800 731 8921
9am - 5pm, Mon - Fri, exc. public holidays

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone    +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Ecommerce Support

For help with payment gateway
call us on:

UK    +44 (0) 203 026 9659
Ireland    +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.



Global Numbers


Brunei   +673 8014 018
Canada   +1 800 608 8620 or +1 416 646 7711
Hong Kong   +852 2969 9888
India   +91 1800 22 7002 or +91 1800 22 7003
Macau   +853 0800 962
Malaysia   +603 7723 6818
Philippines    +63 1 800 1441 0374 (PLDT) or +632 581 6363
Singapore    +65 6622 1168
Sri Lanka   +9411 237 7666
United States   +1 800 688 5378