Global Payments Disputes Management is an application accessible via the Global Payments Merchant Portal. Disputes Management is a cloud-based application for viewing and responding to credit card dispute cases, such as chargebacks and retrievals.
Using Disputes Management, you’ll access a wide range of transaction information, including:
Viewing the case information for both open and resolved (closed) cases
Submitting a copy of a receipt
Accepting liability for a dispute case
Rebutting (refuting) a dispute case and providing documentation in support of that position