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Last updated 03-06-2023
2 min read time

Disputes management

Global Payments Disputes Management is an application accessible via the Global Payments Merchant Portal. Disputes Management is a cloud-based application for viewing and responding to credit card dispute cases, such as chargebacks and retrievals.

Using Disputes Management, you’ll access a wide range of transaction information, including:

  • Viewing the case information for both open and resolved (closed) cases
  • Submitting a copy of a receipt
  • Accepting liability for a dispute case
  • Rebutting (refuting) a dispute case and providing documentation in support of that position
 

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Global Payments Resources

Disputes Management Quick Start Guide
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Disputes Management User Guide
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Desjardins Resources

Disputes Management Quick Start Guide
Download now
Disputes Management User Guide
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