Your questions answered: Quebec's Bill 72

The Quebec government recently passed Bill 72 requiring businesses to calculate tips based on the pre-tax sales amount by no later than May 7, 2025.

To comply with this new legislation, changes will need to be made to your current terminal and/or solution after May 1, 2025. Refer to the next section section for download instructions for your payment device(s).

Next steps

Depending on your payment device, your next steps may or may not involve action on your part. The following are instructions to help you identify what your business needs to do to get ready for the May 7 compliance date.

Step one:

Identify your Global Payments payment device(s).

Step two:

Depending on your device type, please review and follow these instructions:

Standalone and Semi-integrated devices

Here's what to expect: For the following Standalone and Semi-integrated devices, percentage tipping must be disabled in order to be compliant with Bill 72. Following these instructions will program your terminal to only allow tipping by amount.

VX520/VX570 Download instructions

iCT250/iWL250 Download instructions

VX820 Download instructions

Desk/5000 Download instructions

Move/5000 Download instructions

DX8000 device

Here's what to expect: DX8000 device users will need to update their terminals to the latest version in order for suggested tip percentages to be calculated on the pre-tax amount. Please follow the instructions to update your device.

DX8000 Download instructions

T650C/T650P device

Here's what to expect: T650C or T650P device users will need to update their terminals to the latest version in order for suggested tip percentages to be calculated on the pre-tax amount. Please follow the instructions to update your device.

T650C/P Download instructions

PAX A920 / CASTLES S1000F / S1000E devices

Here's what to expect: PAX A920 / CASTLES S1000F / S1000E device users will need to update their terminals to remove suggested percentage tipping from the payment device. This change allows card holders to continue to tip on a dollar value rather than on a percentage.

Please contact our Customer Care Center using the phone numbers below to ensure percentage tipping has been removed from your device.

Desjardins Global Payments Merchant Services: 1-800-599-6491

Global Payments Merchant Services: 1-800-263-2970

You also have the option to change devices and switch to a Global Payments Terminal, model T650P device.

FLEX Semi-integrated devices

Here's what to expect: FLEX Semi-integrated device users must disable percentage tipping in order to be compliant with Bill 72. This needs to occur locally on your payment device, as we can’t push this change on your device for you. Following these instructions will program your terminal to allow tipping by amount only.

1. From the terminal, select “Menu” Select “Configuration” > “Enter” (Green button)

2. Enter the Administrator Password > “Enter” (Green button)

3. Press the down arrow and scroll to “Tip” > Enter (Green button)

4. Press the down arrow and scroll to “$ only” > Enter (Green button)

Frequently Asked Questions

What is Quebec Bill 72 and how will it affect my business?

The Quebec government recently passed Bill 72 requiring businesses to calculate tips based on the pre-tax sales amount by no later than May 7.

What actions do I need to take to comply with the mandate?

To comply with this new legislation, changes will need to be made to your current terminal and/or solution after May 1, 2025. Refer to the previous section titled “Next Steps”, to access download instructions for your payment terminal(s).

Will my terminal properly calculate tip amount according to Bill 72?

Once you update your payment terminal(s), it will be compliant to Bill 72.

I have a question or need help. Who should I contact?

If you have any questions or need assistance, please contact the Customer Support team at:

Global Payments Merchant Services: 1-800-263-2970

Desjardins Merchant Services: 1-800-599-6491

For more information about Bill 72, visit the Quebec National Assembly website.