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  1. Home
  2. Account
  3. Compliance & Security
  4. SCA
  5. Payment over the phone (MO/TO)
Last updated 01/25/2023
2 Min Read Time

Payment over the phone (MO/TO)

Customers place orders over the phone (MO/TO transactions) and card details are not saved for future payments. MO/TO payments are made by customers who cannot or who hesitate to fill in the card payment form on a website. For example: Orders made in person (e.g. at conferences) received on phone, or tablet wherever you are.


What is Best Practice for SCA for me?

MOTO payments are out of scope of SCA. This means payments can process without a need to verify the cardholder with SCA.

In the case of MOTO payments, our advice is simple: Ensure that MOTO payments are properly flagged as MOTO.

By doing so, you notify the Issuer that the payment is MOTO, and so out of scope for SCA - this increases the likelihood that this Issuer will successfully authorise the payment.


Which solution do you use?

If you need help identifying your integration type please contact us.

VT

I take payments with Virtual Terminal or the Terminal in the Ecommerce Portal*, what do I need to do?

Nothing required - any transactions processed this way are automatically flagged as MOTO.

*You may know this application as RealControl.

HPP

I take payments with an in house or a third party application, which is integrated to GP ecom via HPP, what do I need to do?

Ensure that the “CHANNEL” flag in your messaging is set to MOTO.

HPP developer documentation is available here

API

I take payments with an in house or a third party application, which is integrated to GP ecom via API, what do I need to do?

Ensure that the “CHANNEL” flag in your messaging is set to MOTO.

API developer documentation is available here


What should I expect from 14 March 2022?

Transactions correctly flagged as MOTO will continue to process as usual.

But you should be aware that transactions not flagged as MOTO will likely be treated as ECOM by default and are at risk of being declined by the Issuers as SCA has not taken place.


Who is Liable in the event of a dispute?

Liability for fraud related chargebacks, is transferred to the Card Issuer when SCA has occurred.

Because SCA is not applied to MOTO payments, any liability rests with the Acquirer and/or Merchant. This means any fraud related chargebacks will likely be billed to you.


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Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (504290) for the provision of payment services and under the Consumer Credit Act (714439) for the undertaking of terminal rental agreements. GPUK LLP is a limited liability partnership registered in England with company number OC337146. Registered Office: Granite House, Granite Way, Syston, Leicester, LE7 1PL. The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office.

Global Payments is also a trading name of Pay and Shop Limited. Pay and Shop Limited is a limited company registered in Ireland with company number 324929. Registered Office: The Observatory, 7-11 Sir John Rogerson's Quay, Dublin 2, Ireland. Service of any documents relating to the business will be effective if served at the Registered Office.

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