Change to a different device

If you lose your device, buy a new one or simply require to move Genius Mobile Pay on another device. We provide an easy process to follow that will allow you to use Genius Mobile Pay on a different device.

If you want to use multiple devices at the same time, each device should have its own unique TID; you cannot use the same TID simultaneously in multiple devices. When you change the device, the original device will no longer have access to Genius Mobile Pay.

To use Genius Mobile Pay on a different device, please complete these steps.

1. Download and install the Genius Mobile Pay application on the new device.
2. Log in to the app using your email and password, if you have forgotten your password you can reset it yourself using ‘Forgot password’? 
3. The Genius Mobile Pay app will offer you a choice of TID (Terminal Identifier), this is a unique number associated with each device that is able to take payments. The TID of the original device will be listed as ‘Used’ as it will still be assigned to the original device. Locate the TID that you would like to reassign and select it.
4. You will be sent an authorisation code to your user email address, enter the authorisation code into the Genius Mobile Pay app and select ‘Confirm’.
5. Your TID will now be reassigned to the new device, and you are ready to start taking payments. You will no longer be able to take payments on the original device.