Pricing frequently asked questions

Can I cancel my card processing facility with you if I’m not happy with the price changes?

You can cancel your facility with us by calling us on 0345 600 0642* or email us at [email protected] before these changes come into effect. We won’t charge any additional fees to close your facility apart from any outstanding fees up to the date of closure. However, please consider any agreements you have with another company that may provide you with additional services related to your card processing facility, for example, a card processing terminal. Fees may be payable to them to end the agreement you have with them.

Once we've notified you of any price changes, you've got a two month notice period to let us know if you'd like to cancel your facility. After this time, you'll be deemed to have agreed to the price changes.

What’s a Headline Rate?

The Headline Rate is the standard fee applied to all transactions. This rate includes our costs of processing a transaction plus the Secure Domestic Consumer Interchange Fee set by Mastercard and Visa. We’ve included an example of this below based on a £40 transaction:

What’s a Card Scheme Fee?

These are also known as Assessment Fees and are paid on behalf of you, by us, to Mastercard and Visa. These fees are based on the Card Scheme, for example Debit Mastercard (DMC), and where it’s issued – UK, Europe (other than UK) or internationally issued cards. They also charge fees for ecommerce and mail order/telephone order (MOTO) transactions on their cards.

What’s an Interchange Fee?

Interchange Fees are set by Mastercard and Visa and are dependent on the card type and the method of accepting the transaction. This fee is paid by us, the card processor, to the relevant card issuers to cover their associated costs.

What’s an Additional Transaction Fee (ATF)?

Transactions not classified as Secure Domestic Consumer incur larger Interchange Fees and therefore cost more to process, like those taken on internationally issued or corporate cards. If we process one of these transaction types on your behalf, the relevant rate listed in the ATF Table will be charged in addition to the Headline Rate.

What's an Electronic Authorisation Fee?

This fee is applied when we process an authorisation request, on your behalf, to check a customer's card details to make sure it's valid and there's sufficient funds or credit available before authorising the payment. The fee covers the cost of securely verifying the card details with the schemes and issuing banks to help reduce the risk of declined payments.

What is the new Pre-Authorisation Fee (PAF)?

This charge will only be applied if you take pre-authorisations. When you select to perform a Pre-Authorisation, a fee of 0.02% (minimum 1p) of the authorisation value will be applied in addition to the service charges applied to the transaction. 

*Lines are open from 9am - 5pm Monday to Friday, excluding public holidays. If you have a speech or hearing impairment, you can call us using the Relay Service by dialling 18001 followed by 0345 600 0642* Calls may be recorded. To help us continually improve on our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property.