Ecommerce Portal

Ecommerce Portal FAQs


Monday to Friday, 8:30am - 6:00pm.
Yes. Transaction receipts are available from our reporting and reconciliation tool in our Ecommerce Portal.
We will send the result of the transaction request back to your response page. When we hit your response script, your website can trigger an automated email to be sent to the customer after the transaction is completed.
We send the instruction or settlement file to your merchant bank to advise them to debit the customer's card-issuing bank. Your merchant bank is then responsible for the transfer of funds.
The process of settling funds is handled by your merchant bank. Typically you can expect to receive the funds between 1-5 working days after the authorisation. For more information please contact your merchant bank.
Yes. However, we will need the merchant ID in order to instruct your merchant bank where to settle the funds.
Our Virtual Terminal and Ecommerce Portal applications allow you to securely accept payments from all major credit and debit cards over the phone. With our Virtual Terminal, you can automatically check the validity of a card and instantly find a historical transaction while on the phone to a customer.
Rebates can be processed through our Ecommerce Portal application or via remote XML. Simply locate the original transaction in the "Transactions" section in Ecommerce Portal. Once located, click "Rebate Transaction" button at the top right hand corner of the screen. You will then be asked for your Ecommerce Portal password in order to submit the rebate.
The length of time it takes for a rebate to process depends on the customer's card-issuing bank. In most cases, the customer receives their rebate within 5-10 working days. Some issuing banks may accept rebate receipts from a merchant in an attempt to expedite the settlement process.
We provide plugins for most of the world's leading shopping carts and Ecommerce platforms. We've worked closely with leading developers who are experts in each shopping cart to ensure that every Global Payments plugin is feature-rich and of the highest standard. Our plugins can be found on the respective add-on stores and marketplaces for each cart. Check out our list on Developer Portal for more information.
We will send the result of the transaction request back to your response page. When we hit your response script, your website can trigger an automated email to be sent to you after the transaction is completed.
You can reset your password by clicking the"Forgot Password" link on the Ecommerce Portal login screen. https://realcontrol.realexpayments.com
For help, download instructions for resetting your password here.
3D Secure is a customer authentication service introduced by Visa, Mastercard and American Express. The service is individually branded as Verified by Visa, MasterCard SecureCode and Amex Safekey. It is a service designed to protect both the merchant and cardholder from fraudulent e-commerce transactions by adding an extra layer of security for online credit and debit card transactions. Consumers are prompted to enter a personal passcode after their card details have been entered.
https://realcontrol.realexpayments.com
You can access our Ecommerce Portal user guide here.
Test card details are available from our Developer Portal. You will be required to use any future expiry date, any name and any random 3-digit CVN number to process a test transaction. When testing, please ensure you use our dedicated sandbox environments. Please contact a member of Support at support@realexpayments.com for further information.
Please email Support at support@realexpayments.com for further assistance.
All developer documentation and resources are available from our Developer Portal.






Call-in Support

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone    +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Ecommerce Support

For help with payment gateway
call us on:

UK    +44 (0) 203 026 9659
Ireland    +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.