Strong Customer Authentication Decision Tree

Issued 06/2019

  • *If your terminal or ecommerce solution is provided by us, we’ll ensure your transactions are SCA compliant and flagged correctly.

    If you own or rent your terminal from another source or use a third party provider for your ecommerce service, further information on PSD2, SCA, the transaction types and what’s required to be SCA compliant are in our PSD2 and Strong Customer Authentication Technical Implementation Guide.

    The same guide also explains which transactions can be exempted from SCA and how you should correctly flag them.

SCA flow chart

Call-in Support

Customer Support

Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.

Phone    +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.

Ecommerce Support

For help with payment gateway
call us on:

UK    +44 (0) 203 026 9659
Ireland    +353 (0)1 702 2000

Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.