Help Centre
- Strong Customer Authentication
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- SCA Guide Decision Tree
Strong Customer Authentication Decision Tree
Issued 06/2019
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*If your terminal or ecommerce solution is provided by us, we’ll ensure your transactions are SCA compliant and flagged correctly.
If you own or rent your terminal from another source or use a third party provider for your ecommerce service, further information on PSD2, SCA, the transaction types and what’s required to be SCA compliant are in our PSD2 and Strong Customer Authentication Technical Implementation Guide.
The same guide also explains which transactions can be exempted from SCA and how you should correctly flag them.
Call-in Support
Customer Support
Help with card terminals, stationery,
Ecommerce Portal, chargebacks, security metrics, pricing, invoicing.
Phone +44 (0) 345 702 3344 *
9am - 6pm, Mon - Fri exc. public holidays.
Ecommerce Support
For help with payment gateway call us on:
UK +44 (0) 203 026 9659
Ireland +353 (0)1 702 2000
Regular support lines: 8:30am - 6pm, Mon - Fri.
Call us 24/7 for emergency support.
Global Payments is HSBC's preferred supplier for card processing in the UK.
Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (504290) for the provision of payment services and under the Consumer Credit Act (714439) for the undertaking of terminal rental agreements.
GPUK LLP is a limited liability partnership registered in England number OC337146.
Registered Office: Granite House, Granite Way, Syston, Leicester, LE7 1PL.
The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office.
Global Payments is also a trading name of Pay and Shop Limited. Pay and Shop Limited is a limited company registered in Ireland number 324929.
Registered Office: The Observatory, 7-11 Sir John Rogerson's Quay, Dublin 2, Ireland.
Service of any documents relating to the business will be effective if served at the Registered Office.
* Calls may be recorded. To help us continually improve on our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property. We also provide a Textphone service on 0345 602 4818.
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